When will I receive my order?
All orders are processed within 3 to 5 days of order by the carrier chosen based on your location and the fastest service available. The usual delivery time is 6 to 15 business days except for countries outside Europe, USA, Canada and UK where the delivery time frame is 15-20 days, but you may receive your items much sooner. All orders are shipped with a tracking number, so you can follow them every step of the way! Packages may experience delays beyond our control, such as delays due to customs or postal delays.
What happens if my order gets stuck or lost in the mail? All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.